Communication and Professional Relationships Essay

1.1Explain the principles of effective communication? Why are 1.2effective communication skills important when developing 2.1positive relationships with children, young people and adults? 2.3 1.3What social, professional and cultural differences/factors may 2.2affect the way we develop relationships with children, young 2.3people and adults? 2.4 2.5Explain how to manage disagreements with children and young people within your school? 3.2Why is it important to reassure children, young people and adults about confidentiality. Provide an example of how confidentiality would be breached. Effective communication is a two-way process of giving and receiving information. Effective communication skills are important when developing positive relationships with children, young people and adult. Effective communication is important to develop a good rapport. You need to support children and young people in making choices. There are many forms of communication; there is verbal, non-verbal, written format and body language. You need to consider the forms of communication for the appropriate age and language. If you were communicating with little children you need to position your body to their level, you need to come face to face with them instead of looking down at them. With people of different abilities you tend to use hand gestures and rely on body language. While speaking to other staff members in the school you speak to them in a more formal way. It is important to know the cultural beliefs of everyone in the community as some cultures can cause communication barriers. As a Muslim in the school it would be hard to use eye contact as it is against their beliefs. You need to be able to create an atmosphere in which everyone feels involved and confident to communicate. You need to adapt communication for different needs. Other communication barriers that could occur are having misunderstandings, disagreements and lack of time. If a disagreement was to arise in the school I would stay calm. I would be assertive and discuss the issue in private. I would get the people involved in the disagreement together and talk through the problem. If talking calmly didn’t sort the problem out then the next step would be to ask someone else to step in who isn’t bias and see what they could suggest. If these steps didn’t work you would have to work your way up the ranks until you reach the head teacher who would then have to inform the governors. This is a problem for the two parties involved as formal steps would be taken and a tribunal would be carried out. You need to record all progress made within the school, including any difficulties you find children or employees are having as well as achievements that are made. Adults are role models for all young people so it is important to be a caring person, you need to be approachable, genuine and a good time keeper.